Privacy Policy

Effective Date: 08/30/2025

Last Updated: 08/30/2025

1. Introduction

Hartsoft ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website development, hosting, and maintenance services. For information about our service terms, please see our Terms of Service. To start a project, please use our Client Intake Form.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and business information
• Project Details: Website requirements, business goals, and project specifications
• Communication: Messages, feedback, and support requests
• Payment Information: Billing details and payment history (processed securely by Stripe)

2.2 Automatically Collected Information

• Website Usage: Pages visited, time spent, and navigation patterns
• Technical Data: IP address, browser type, device information, and operating system
• Cookies: Small data files stored on your device to improve user experience
• Analytics: Website performance and user behavior data

2.3 Third-Party Services

• Stripe: Payment processing and billing information
• Cloudflare: Website hosting and performance data
• Formspree: Contact form submissions and email handling

3. How We Use Your Information

3.1 Service Provision

• Providing website development and hosting services
• Communicating about your project and support requests
• Processing payments and managing billing
• Providing technical support and maintenance

3.2 Business Operations

• Improving our services and user experience
• Analyzing website performance and usage patterns
• Marketing and business development (with your consent)
• Legal compliance and dispute resolution

3.3 Communication

• Responding to inquiries and support requests
• Sending project updates and status notifications
• Providing service announcements and policy updates
• Marketing communications (only with explicit consent)

4. Information Sharing and Disclosure

4.1 Service Providers

• Stripe: Payment processing and billing
• Cloudflare: Website hosting and CDN services
• Formspree: Contact form handling and email delivery

4.2 Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal requests and court orders
• Protection of our rights and property
• Prevention of fraud and security threats

4.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets
• Your information may be transferred as part of the business transaction
• We will notify you of any such changes

5. Data Security

5.1 Security Measures

• Encryption: Data transmitted using SSL/TLS encryption
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and system updates
• Monitoring: Continuous security monitoring and threat detection

5.2 Data Retention

• Active Clients: Information retained while services are active
• Inactive Accounts: Data retained for 7 years for legal and tax purposes
• Marketing Data: Retained until consent is withdrawn
• Backup Data: Securely stored and regularly updated

6. Your Rights and Choices

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request data in a portable format

6.2 Marketing Communications

• Opt-out: Unsubscribe from marketing emails at any time
• Consent Management: Control how your information is used for marketing
• Preferences: Update your communication preferences

6.3 Cookies and Tracking

• Browser Settings: Control cookies through your browser preferences
• Opt-out Tools: Use available opt-out mechanisms for analytics
• Do Not Track: We respect Do Not Track browser signals

7. Third-Party Services

7.1 Payment Processing (Stripe)

• Stripe handles all payment data and processing
• We do not store credit card information
• Stripe's privacy policy applies to payment data
• Payment information is encrypted and secure

7.2 Hosting Services (Cloudflare)

• Cloudflare processes website traffic and performance data
• We have access to aggregated analytics only
• Cloudflare's privacy policy applies to hosting data

7.3 Contact Forms (Formspree)

• Formspree processes contact form submissions
• We receive form data via email
• Formspree's privacy policy applies to form data

8. International Data Transfers

• Our services are primarily provided from the United States
• Third-party services may process data in various locations
• We ensure appropriate safeguards for international transfers
• By using our services, you consent to such transfers

9. Children's Privacy

• Our services are not intended for children under 13
• We do not knowingly collect personal information from children
• If we become aware of such collection, we will delete it promptly
• Parents should contact us if they believe we have collected children's data

10. Changes to This Privacy Policy

• We may update this policy from time to time
• Material changes will be communicated via email or website notice
• Continued use constitutes acceptance of updated policy
• Previous versions will be archived and available upon request

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hartsoftsolutions@gmail.com
• Website: hartsoft.io
• Response Time: We aim to respond within 48 hours

12. Data Protection Officer

For privacy-related concerns or data subject requests, you may contact our designated privacy contact at the email address above.

13. Complaints and Disputes

• We prefer to resolve privacy concerns directly
• If you're not satisfied, you may contact relevant authorities
• For EU residents, you may contact your local data protection authority
• We will cooperate with any legitimate investigation

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.